Frequently Asked Questions
Everything you need to know about your Alfaparf Milano experience.
Are Alfaparf Milano products sulfate and paraben free?
Many of our ranges, including the Semi di Lino collection, are formulated without sulfates, parabens, or paraffin to ensure the highest quality care for your hair and scalp.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What is your return policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. Please contact our support team to initiate a return request.
Do you offer international shipping?
Currently, we ship to most regions worldwide. Shipping costs and delivery times vary depending on the destination and are calculated at checkout.
Are these products safe for color-treated hair?
Yes, Alfaparf Milano is a leader in professional color. Our care products are specifically designed to protect hair color, prolonging its intensity and shine.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout.