Returns & Exchanges

At Alfaparf Milano, we want you to be completely satisfied with your professional hair care purchase. If you are not happy with your order, you can return unopened and unused products within 30 days of delivery for a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated customer support team with your order number and the specific items you wish to return to receive a Return Authorization.

• 2.
  Prepare Your Package

  Ensure the products are in their original, unopened packaging and securely place them in a shipping box with the provided return label.

• 3.
  Ship the Items

  Drop off your package at any authorized carrier location and keep your tracking number to monitor the status of your return.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund to your original payment method within 5 to 7 business days.